Thuan Phat Supermarket

Noname 3 months ago

This is another great Shun Fat Supermarket over in Garden Grove, also known as the Thuận Phát Siêuthị. The location in itself is very convenient since it is surrounded by other stores like a mini-mall you're walking inside of, lots of great food and snacks to find here! I would definitely recommend this store for grocery shopping as well.

Ngoc Doan 3 months ago

Very disappointing checkout experience. The cashier was wearing headphones the entire time and seemed completely uninterested in interacting with customers. When I asked if the lane was open, he just nodded. The most frustrating part was that I asked for bags three separate times while my groceries were being scanned, and got absolutely no response. Since I had a large order, I wasn’t even sure if he had heard me. After the transaction was finished and he was already helping the next customer, I had to raise my voice twice before he finally reacted. Without saying a single word, he took the loose change from my hand, grabbed two bags, and handed them to me. He never asked how many bags I needed. To top it off, he left my entire order piled on the counter for me to bag myself while he continued ringing up the next customer. I know leaving a review for a grocery store may seem a little silly, and it’s not something I normally do. But customers pay for what they buy, we’re not asking for favors. Basic courtesy and communication shouldn’t be too much to expect. The issue wasn’t the bags; it was being ignored repeatedly after asking multiple times.

Jay Tee 7 months ago

I had a very disappointing experience here today. I spent nearly $100, yet the service was shockingly poor. At the register, I noticed a can of Richin Grass Jelly was badly dented and asked for a simple exchange. The cashier, Hong, responded rudely and told me, “Nobody can go and change it for you.” Replacing damaged cans is basic safety, yet she acted as if my request was unreasonable. She also handed me only one bag for an entire $100 grocery order. I’ve never encountered customer service this unprofessional. It makes me question who is managing this location and why such behavior is allowed. I’ve included a photo of the damaged can they refused to replace. Save yourself the frustration and shop somewhere that respects its customers.

karam j 8 months ago

The most rude staff you will ever meet. Cashier didn’t ask me for a bag and then when I asked her at the end, she said it was too late to pay for one. I asked the manager for a bag she started screaming at me. How could you scream at customers as a manager? I was being so respectful and polite, and I get screamed at. Shame on you.

Christopher T 9 months ago

It’s one of my to go market to shop for daily cooking meals. Great market with plenty of variety choices of Asian stuffs. Their veggies & fruits can be fresh majority of the time. Meats & seafoods are great. Fresh & frozen but friendly affordable price. Staff are friendly and helpful when you ask for help. The place is big, spacious, bright, airy and easy going vibe. Cashiers can be nice and friendly but sometimes, rarely that I see them be unfriendly. Prices wise, surely beat the American markets for sure but you have to know what you're looking for. Plenty of parking since they have their own lot plus they do have fast foods stalls and shops within the shop and outside. Very convenient to shop and eat/drink afterward.